Your Wellbeing is our priority

As the owner and operator of Karalee, we appreciate the ongoing community concern about the
Coronavirus (COVID-19).

We want to let you know what precautions and actions our team is taking to prioritise your wellbeing whilst
managing business continuity in our centres which are regarded as essential services in the community. 

Focused on delivery for customers and retail partners

Karalee is open and trading.

We are working with our retailers to ensure the necessary wellbeing precautions are being adhered to whilst supporting business continuity. 

Confidence when you visit

Our customers and our retailers should be confident to go about their day-to-day activities including shopping at Karalee.

As circumstances continue to develop we will update our approach to ensure the health, safety and wellbeing of our customers, team members and communities is our highest priority.

Cleaning and hygiene 

We apply the highest standards of cleanliness and hygiene across our Centres. We have increased the routine cleaning of frequently touched hard surfaces. We expect our retailers to apply the same the same principles to their cleanliness and hygiene.

If a retailer becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact centre management immediately. We would then work with out retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.

We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Hand sanitisers are available at multiple locations around the centres.

If you have flu-like symptoms, you should seek your doctors advice. If you have returned from overseas effective 16 March 2020, you are required to self-isolate. You should not visit Karalee Shopping Centre during this period.

Following the advice of health authorities 

When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian health authorities.

We have shared regular updates with our people and other stakeholders to ensure they are aware of the latest travel advice and guidance on what to do if they have been in close contact with someone who has a confirmed case of COVID-19. In our centres and across our digital channels, we have provided guidance and advice for customers as well as signage focused on good hygiene practices. We will update these messages as needed on this page.

Thank you for your support.